ExamSoft incident
Update scoring button non-responsive for Enterprise portal
Resolved after 51 minutes, affecting Enterprise Portal (ui.examsoft.io), on September 15, 2025.
The update scoring issue is now resolved and scores should now update after clicking the update scores button if they haven't updated already. If this button is still greyed out, any temporary change to a question point value and back will highlight the update scores button for triggering if needed.
Affected components
Update timeline
- investigating Sep 15, 2025, 06:51 PM UTC
We are currently investigating the update scoring process being non-response after clicking the update scores button and actively engaged to restore this functionality as soon as possible.
- resolved Sep 15, 2025, 07:43 PM UTC
The update scoring issue is now resolved and scores should now update after clicking the update scores button if they haven't updated already. If this button is still greyed out, any temporary change to a question point value and back will highlight the update scores button for triggering if needed.
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