Exact Outage History

Started Jul 29, 2026, 09:07 AM UTC· resolved Jul 29, 2026, 02:54 PM UTC

1. investigating Jul 29, 2026, 09:07 AM UTC

   You may experience that the annual figures are not imported correctly into the Income Tax Return W form. The figures remain empty or figures from previous years become visible. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Jul 29, 2026, 02:54 PM UTC

   This issue has been resolved. Our apologies for the inconvenience.

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Started Jul 29, 2026, 08:28 AM UTC· resolved Jul 29, 2026, 09:43 AM UTC

1. investigating Jul 29, 2026, 08:28 AM UTC

   You may face an error message stating that the digital sending has failed when sending a VAT of ICP return via Exact Multivers. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Jul 29, 2026, 09:43 AM UTC

   The issue has been resolved and you are able to send VAT and ICP returns again via Exact Multivers. You might need to reopen the returns in order to send the returns again. Our apologies for the inconvenience.

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Started Jul 26, 2026, 07:48 AM UTC· resolved Jul 26, 2026, 09:12 AM UTC

1. investigating Jul 26, 2026, 07:48 AM UTC

   You might experience a delay in the processing of invoices sent to the scanning service. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Jul 26, 2026, 09:12 AM UTC

   This issue has been resolved and there is no longer a delay in processing uploaded documents. Our apologies for the inconvenience.

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Started Jul 24, 2026, 08:09 AM UTC· resolved Aug 07, 2026, 07:12 AM UTC

1. investigating Jul 24, 2026, 08:09 AM UTC

   You may experience that the button “calculate” does not always respond when calculating via automatic distribution. As a work around you can manually apply the distribution. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Jul 31, 2026, 11:17 AM UTC

   The issue has been identified, we are currently working on a solution.

3. resolved Aug 07, 2026, 07:12 AM UTC

   This issue has been resolved. Our apologies for the inconvenience.

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Started Jul 23, 2026, 08:48 AM UTC· resolved Jul 23, 2026, 02:28 PM UTC

1. investigating Jul 23, 2026, 08:48 AM UTC

   You may receive an XBRL error message stating “VOS230: The VIA is not available. null;null 4110: Functional error while retrieving VIA data.” when trying to retrieve VIA data through Exact Online Fiscaal. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Jul 23, 2026, 10:14 AM UTC

   The tax authorities are experiencing an issue in their systems causing the error in retrieving VIA data. The issue has been identified, and they are working on a fix. We will inform you as soon as more information becomes available.

3. resolved Jul 23, 2026, 02:28 PM UTC

   The Dutch Tax Authorities informed us that the issue is fixed and our software should be able to receive VIA's again. Our apologies for the inconvenience.

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Started Jul 23, 2026, 07:30 AM UTC· resolved Aug 05, 2026, 08:00 AM UTC

1. investigating Jul 23, 2026, 07:30 AM UTC

   You may notice a blank line between the orders in the screen To be picked. We are investigating the issue at the moment and will keep you updated as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Jul 23, 2026, 02:43 PM UTC

   The issue has been identified, we are currently working on a solution.

3. identified Jul 31, 2026, 01:02 PM UTC

   We are continuing to work on a fix.

4. monitoring Aug 05, 2026, 06:42 AM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Aug 05, 2026, 08:00 AM UTC

   This issue has been resolved. Our apologies for the inconvenience.

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Started Jul 22, 2026, 01:40 PM UTC· resolved Jul 22, 2026, 02:03 PM UTC

1. identified Jul 22, 2026, 01:40 PM UTC

   You may experience performance issues in Exact Online Premium. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Jul 22, 2026, 02:03 PM UTC

   This issue has been resolved. When still experiencing performance issues you can delete the cookies and cache in your browser. Our apologies for the inconvenience.

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Started Jul 22, 2026, 07:06 AM UTC· resolved Jul 22, 2026, 07:46 AM UTC

1. investigating Jul 22, 2026, 07:06 AM UTC

   You may get an access denied error upon logging into Exact Online Bouw. The error occurs when the user has the right: View Departments. You can temporarily disable this right to prevent the error. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Jul 22, 2026, 07:46 AM UTC

   This issue has been resolved and the message does not get shown incorrectly any longer. If you have temporarily deactivated the right 'View Departments' you can activate this again. Our apologies for the inconvenience.

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Started Jul 20, 2026, 10:05 AM UTC· resolved Jul 21, 2026, 08:00 AM UTC

1. investigating Jul 20, 2026, 10:05 AM UTC

   You may experience issues when logging in to Exact Multivers Online. After starting the application, the link between the portal user and the Multivers user is missing. As a result of this, you need to enter the credentials of the Multivers user again. As a workaround, you can log in with user SYSTEEM. After logging in via this user, the link between the Multivers user and portal user can be set again via Management | Users (Beheer | Gebruikers). We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Jul 21, 2026, 08:00 AM UTC

   This issue has been resolved. The user settings have been restored and you can login as usual again. Our apologies for the inconvenience.

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Started Jul 19, 2026, 07:59 AM UTC· resolved Jul 20, 2026, 10:56 AM UTC

1. investigating Jul 19, 2026, 07:59 AM UTC

   You may experience degraded performance in Exact Online. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. monitoring Jul 19, 2026, 09:49 AM UTC

   A fix has been implemented and we are monitoring the results.

3. investigating Jul 19, 2026, 05:09 PM UTC

   The proposed fix did not result in a noticeable performance improvement. We are continuing to investigate the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

4. monitoring Jul 20, 2026, 06:15 AM UTC

   A new fix has been implemented and we are monitoring the results.

5. resolved Jul 20, 2026, 10:56 AM UTC

   This issue has been resolved. Our apologies for the inconvenience.

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Started Jul 17, 2026, 08:48 AM UTC· resolved Jul 21, 2026, 06:17 AM UTC

1. investigating Jul 17, 2026, 08:48 AM UTC

   When exporting the timesheet in a project in the tab 'Hours' with the button 'Export' an error occurs: 'Er is een fout opgetreden bij het aanmaken van de PDF'. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Jul 17, 2026, 01:45 PM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Jul 21, 2026, 06:17 AM UTC

   This issue has been resolved. You can export the timesheet again without any unexpected errors. Our apologies for the inconvenience.

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Started Jul 16, 2026, 01:37 PM UTC· resolved Jul 16, 2026, 03:10 PM UTC

1. investigating Jul 16, 2026, 01:37 PM UTC

   You may receive a error message stating "503 Service Temporarily Unavailable" when trying to reach Exact Online Bouw. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Jul 16, 2026, 03:10 PM UTC

   The issue has been resolved. Our apologies for the inconvenience.

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Started Jul 16, 2026, 12:31 PM UTC· resolved Aug 03, 2026, 12:28 PM UTC

1. identified Jul 16, 2026, 12:31 PM UTC

   In the employment conditions group: NL-5701A - CAO Afbouw the components: Collectieve verzekering Fysiotherapie werkgever - 5701-011 and Collectieve ongevallenverzekering werkgever - 5701-010 are no longer being calculated and corrected to 0 in previous periods. This may also lead to errors regarding the negative amount upon creating a pension declaration. We have identified the issue and are working on a fix. Our apologies for the inconvenience.

2. identified Jul 31, 2026, 12:56 PM UTC

   We are continuing to work on a fix.

3. resolved Aug 03, 2026, 12:28 PM UTC

   This issue has been resolved. If you have finalized runs containing the issues you can correct this by creating a correction request for the employees in question and doing an extra run on the period. Our apologies for the inconvenience.

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Started Jul 16, 2026, 12:26 PM UTC· resolved Jul 18, 2026, 06:47 AM UTC

1. investigating Jul 16, 2026, 12:26 PM UTC

   You may experience difficulties reaching the login page. We are investigating the issue and will update this page as soon as more information becomes available. You can currently log in by using the direct link: app.officient.be. Our apologies for the inconvenience.

2. monitoring Jul 17, 2026, 01:25 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 18, 2026, 06:47 AM UTC

   This issue has been resolved. Our apologies for the inconvenience.

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Started Jul 16, 2026, 10:50 AM UTC· resolved Jul 16, 2026, 01:01 PM UTC

1. investigating Jul 16, 2026, 10:50 AM UTC

   You may experience degraded performance in Exact Online. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. monitoring Jul 16, 2026, 11:25 AM UTC

   A fix has been implemented and performance is back to usual. We are monitoring the results.

3. resolved Jul 16, 2026, 01:01 PM UTC

   Exact Online has been working as expected again since 13.25. Our apologies for the inconvenience.

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Started Jul 14, 2026, 01:45 PM UTC· resolved Aug 26, 2026, 02:56 PM UTC

1. investigating Jul 14, 2026, 01:45 PM UTC

   When an employee enters an unavailability request or a shift trade request, the manager does not receive an email notification about this. As a workaround, you can use the Horeko app to receive notifications. You can enable the notifications via Menu > Settings. In this way, you will receive push notifications on your phone about the requests. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Jul 17, 2026, 01:26 PM UTC

   The issue has been identified and a fix is being implemented.

3. identified Jul 31, 2026, 12:59 PM UTC

   We are continuing to work on a fix.

4. identified Aug 13, 2026, 02:48 PM UTC

   We are continuing to work on a fix.

5. resolved Aug 26, 2026, 02:56 PM UTC

   The issue has been resolved. E-mail notifications are now being sent as expected again. Our apologies for the inconvenience.

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Started Jul 13, 2026, 08:14 AM UTC· resolved Jul 24, 2026, 10:46 AM UTC

1. investigating Jul 13, 2026, 08:14 AM UTC

   You may experience issues when opening attachment in Multivers Online using the Edge browser in the AVD-environment. When doing so you will get an error message stating "This page is blocked. Your organization doesn't allow you to view this site". We are investigating the issue at the moment and will keep you updated as soon as more information becomes available. As a workaround you can do either of the following: - Copying and opening the URL in another browser - Choosing Print instead of Download, and choose to save the attachment Our apologies for the inconvenience.

2. investigating Jul 20, 2026, 10:27 AM UTC

   We are continuing to investigate this issue.

3. resolved Jul 24, 2026, 10:46 AM UTC

   From the investigation of this issue we have found that the changes in behaviour are part of necessary larger changes. Therefore these changes will not be overturned. Please apply the previously communicated workaround as a permanent solution. Our apologies for the inconvenience.

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Started Jul 10, 2026, 01:45 PM UTC· resolved Jul 15, 2026, 07:40 AM UTC

1. investigating Jul 10, 2026, 01:45 PM UTC

   When importing invoices to the OTA test environments the invoices get taken from production import map. This can lead to invoices being faulty imported to test environment. We are investigating the issue. Please refrain from doing any invoice imports in the OTA test environments in the meantime. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Jul 15, 2026, 07:40 AM UTC

   The issue affecting invoice imports to the OTA test environments has been resolved. Invoice import functionality works as expected again. Our apologies for the inconvenience.

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Started Jul 09, 2026, 11:52 AM UTC· resolved Jul 17, 2026, 08:54 AM UTC

1. investigating Jul 09, 2026, 11:52 AM UTC

   You may experience that all sections of the Income tax return and Corporate tax return are already marked as checked when starting a new return. Due to this issue, it is also possible to mark the return as completed, although not all sections are completed. We are investigating this issue and we will update this page as soon as more information becomes available.

2. identified Jul 13, 2026, 06:44 AM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Jul 17, 2026, 08:54 AM UTC

   This issue has been resolved. Our apologies for the inconvenience.

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Started Jul 09, 2026, 09:46 AM UTC· resolved Jul 10, 2026, 01:04 PM UTC

1. investigating Jul 09, 2026, 09:46 AM UTC

   You may encounter an error message stating 'Cannot add schema http://www.xbrl.org/dtr/type/2020-01-21: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.' when creating an XBRL file in Audition. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. identified Jul 10, 2026, 11:51 AM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Jul 10, 2026, 01:04 PM UTC

   This issue has been resolved. Our apologies for the inconvenience.

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Started Jul 08, 2026, 10:04 AM UTC· resolved Jul 15, 2026, 09:29 AM UTC

1. investigating Jul 08, 2026, 10:04 AM UTC

   You may experience that messages to the Tax Authorities sent via Digipoort (SaaS) are rejected with the error message: "Er is een fout opgetreden tijdens het versturen van het bericht: ---Generic SOAP Fault exception--- Algemene fout". This occurs when submitting VAT return, and supplementary VAT return. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Jul 15, 2026, 09:29 AM UTC

   This issue has been resolved. The tax returns that were rejected have been sent correctly to the Tax Authorities. It is possible that your returns are still marked as rejected. This is because it concerns an incorrect type of VAT return or because it concerns an outdated year that Digipoort can no longer support. We advise you to review these returns and, if necessary, adjust the type or submit the return directly to the Tax Authorities. Our apologies for the inconvenience.

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Started Jul 08, 2026, 07:59 AM UTC· resolved Jul 08, 2026, 09:51 AM UTC

1. investigating Jul 08, 2026, 07:59 AM UTC

   You may notice that the new employee planning shows default values. The old employee planning is still working as intended. We are investigating this issue. Our apologies for the inconvenience.

2. resolved Jul 08, 2026, 09:51 AM UTC

   This issue has been resolved and the new employee planning is working as intended again. Our apologies for the inconvenience.

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Started Jul 07, 2026, 07:35 AM UTC· resolved Jul 07, 2026, 01:49 PM UTC

1. investigating Jul 07, 2026, 07:35 AM UTC

   You might experience that tax returns submitted to the Tax Authorities are rejected with the error message "ALS100: Het verzoek voldoet niet aan de koppelvlakspecificaties en kan hierdoor niet door Digipoort worden verwerkt. De volgende fout is opgetreden: Er is een runtimeexception in de audithandler opgetreden". This occurs at least in the following, but possibly not limited to: OB (Revenue tax), IB (Income Tax) and VPB (Corporate income tax). We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Jul 07, 2026, 01:49 PM UTC

   The cause of this issue is a temporary disruption at Logius. This has been resolved and the tax returns can be submitted without being rejected with the error "ALS100: Het verzoek voldoet niet aan de koppelvlakspecificaties en kan hierdoor niet door Digipoort worden verwerkt. De volgende fout is opgetreden: Er is een runtimeexception in de audithandler opgetreden". You need to manually resubmit the rejected tax returns. Our apologies for the inconvenience.

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Started Jul 07, 2026, 07:30 AM UTC· resolved Jul 08, 2026, 08:15 AM UTC

1. investigating Jul 07, 2026, 07:30 AM UTC

   The bank statements for the KNAB 1.0 bank link have not been imported yet. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Jul 08, 2026, 08:15 AM UTC

   This issue has been resolved. All statements have been delivered. Our apologies for the inconvenience.

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Started Jul 06, 2026, 12:58 PM UTC· resolved Jul 08, 2026, 12:13 PM UTC

1. investigating Jul 06, 2026, 12:58 PM UTC

   You may experience that if you change the email address on a client card, this email address is also updated on the partner's client card. This is the case if you change the email address in the contact tab under the client details. Please note that this is also the email address to which you send a report if you want to share it with your client. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. resolved Jul 08, 2026, 12:13 PM UTC

   This issue has been resolved. Our apologies for the inconvenience.

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