Resolved after 13 days 18 hours, affecting Exact Online and Exact Online Premium, on August 26, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Aug 26, 2026, 02:40 PM UTC
When creating a new SSO user you will get a message that the user already exists in One Exact Identity and this user will be connected to the existing user. This is incorrect. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Aug 31, 2026, 09:43 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 09, 2026, 06:00 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 09, 2026, 09:33 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
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