Exact incident
Exact Online - E-invoice subscription status shows incorrect status on company settings page (FR)
Resolved after 17 hours 3 minutes, affecting Exact Online and E-invoicing, on August 24, 2026.
The issue has been resolved. From now on, when updating your E-invoice subscription, the status will be updated. If the E-invoice subscription status is currently incorrect you can correct it by deactivating and reactivating an option in the subscription. Our apologies for the inconvenience.
Affected components
Update timeline
- identified Aug 24, 2026, 01:21 PM UTC
When you have registered for an E-invoice subscription, it still shows as inactive in your company settings page. To verify if your registration was successful, you can click to register again and it will then show if your registration is active. The issue has been identified. We are working on a solution. Our apologies for the inconvenience.
- resolved Aug 25, 2026, 06:25 AM UTC
The issue has been resolved. From now on, when updating your E-invoice subscription, the status will be updated. If the E-invoice subscription status is currently incorrect you can correct it by deactivating and reactivating an option in the subscription. Our apologies for the inconvenience.
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