Exact incident

Exact Globe+ / Exact Globe Next / Exact Synergy - Degraded performance when downloading or updating the products.

Resolved after 2 days 23 hours, affecting Exact Globe+ and Exact Globe Next and 1 more, on August 17, 2026.

monitoring Aug 18, 2026, 09:23 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 17, 2026, 09:08 AM UTC
Resolved
Aug 20, 2026, 09:05 AM UTC
Duration
2d 23h
Detected by Pingoru
Aug 17, 2026, 09:08 AM UTC

Affected components

Exact Globe+Exact Globe NextExact Synergy

Update timeline

  1. investigating Aug 17, 2026, 09:08 AM UTC

    When downloading or updating Exact Globe+, Exact Globe Next or Exact Synergy via the Productupdater, the downloading speed can be slower then usual. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. monitoring Aug 18, 2026, 09:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 20, 2026, 09:05 AM UTC

    This incident has been resolved.

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