Resolved after 1 day 20 hours, affecting Exact Venice, on June 16, 2026.
We have implemented a fix and are monitoring the results.
Affected components
Update timeline
- investigating Jun 16, 2026, 03:07 PM UTC
You may experience issues when logging in to Exact Venice. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Jun 17, 2026, 07:36 AM UTC
We have identified the issue and implemented a fix for most customers. We are continuing to work on a solution for all customers.
- investigating Jun 18, 2026, 06:55 AM UTC
You may receive an error stating 'Actian Zen version error' when logging in to Exact Venice. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- monitoring Jun 18, 2026, 07:02 AM UTC
We have implemented a fix and are monitoring the results.
- resolved Jun 18, 2026, 11:25 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
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