Exact incident
Exact Globe+ / Exact Globe Next – Sent Peppol E-invoices return status “Error”.
Resolved after 7 days 22 hours, affecting Exact Globe+ and Exact Globe Next, on March 24, 2026.
A change in the software has been made. When no E-invoicing type identifier is defined for a debtor, the software will now default to the identifier 0208. This change is included in Globe+ release 506SP5 and 505SP12. For Exact Globe Next the change is available in release 424SP46 downloaded after the 1st of April 11:00 hours CET. Our apologies for the inconvenience.
Affected components
Update timeline
- investigating Mar 24, 2026, 02:38 PM UTC
As of the 23th of March sent Peppol invoices can return the status “Error” in the overview “electronic invoicing service”. These invoices are not sent to the debtor. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Mar 27, 2026, 09:13 AM UTC
The issue has been identified and a fix is being implemented. Current workaround is to set a "E-invoicing type identifier" and a "E-invoicing identifier" in the debtor maintenance. After setting this identifier new invoices will be processed correctly. Our apologies for the inconvenience.
- resolved Apr 01, 2026, 01:19 PM UTC
A change in the software has been made. When no E-invoicing type identifier is defined for a debtor, the software will now default to the identifier 0208. This change is included in Globe+ release 506SP5 and 505SP12. For Exact Globe Next the change is available in release 424SP46 downloaded after the 1st of April 11:00 hours CET. Our apologies for the inconvenience.
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