Exact incident
Exact Online - Delivery address not visible on purchase orders and delivery notes for dropshipment orders (Global)
Resolved after 5 days 22 hours, affecting Exact Online and Exact Online Premium, on April 1, 2026.
This issue has been resolved and the shipping address is now displayed again. Our apologies for the inconvenience.
Affected components
Update timeline
- investigating Apr 01, 2026, 08:44 AM UTC
You may experience that the delivery address is not visible on the purchase order or delivery note for dropshipment orders. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Apr 01, 2026, 12:35 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 07, 2026, 07:27 AM UTC
This issue has been resolved and the shipping address is now displayed again. Our apologies for the inconvenience.
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