Exact incident
Exact Globe+ / Exact Globe Next - When sending an email using the method “Outlook” an error "Exact.mailer, MS outlook: Can't send E-mail.” can be displayed.
Resolved after 20 days 20 hours, affecting Exact Globe+ and Exact Globe Next, on April 24, 2026.
A fix has been implemented to Exact Globe+ Release 506SP7, available from the 4th May 2026. In Exact Globe Next Release 424SP46 the fix is available as of the 15th of May. To apply the fix, execute the update again to one of these releases. Our apologies for the inconvenience.
Affected components
Update timeline
- investigating Apr 24, 2026, 10:05 AM UTC
When sending an email using the method “Outlook” an error "Exact.mailer, MS outlook: Can't send E-mail.” can be displayed. This issue can occur in both Exact Globe+ and in Exact Globe Next for all releases. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Apr 29, 2026, 06:55 AM UTC
The issue has been identified and a fix is being implemented. As a temporarily workaround, any second or additional account can be removed from Outlook. When only 1 Exchange account is linked in Outlook, emailing from Exact Globe+ and Exact Globe Next is possible again.
- monitoring May 04, 2026, 06:30 AM UTC
A fix has been implemented to Exact Globe+ Release 506SP7, available from the 4th May 2026.
- resolved May 15, 2026, 06:23 AM UTC
A fix has been implemented to Exact Globe+ Release 506SP7, available from the 4th May 2026. In Exact Globe Next Release 424SP46 the fix is available as of the 15th of May. To apply the fix, execute the update again to one of these releases. Our apologies for the inconvenience.
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