Exact incident
Exact Globe + - Polish legislation: When opening the overview “Validate KSeF” a "Query timeout” window may appear.
Resolved after 28 days, affecting Exact Globe+, on April 23, 2026.
A fix has been implemented in Exact Globe+ release 507SP7. To apply the fix, execute the update again on Release 506SP7 or higher. We are monitoring the results.
Affected components
Update timeline
- investigating Apr 23, 2026, 07:27 AM UTC
When opening the overview “Finance, Entries, National e-invoice System (KSeF), Validate KSeF” a "Query timeout” window may appear. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- monitoring May 20, 2026, 06:17 AM UTC
A fix has been implemented in Exact Globe+ release 507SP7. To apply the fix, execute the update again on Release 506SP7 or higher. We are monitoring the results.
- resolved May 21, 2026, 08:07 AM UTC
This incident has been resolved.
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