Exact incident
Exact Online Premium - Scanning service unavailable (NL)
Resolved after 22 hours 23 minutes, affecting Exact Online Premium, on May 28, 2026.
This issue has been resolved and the scanning service is available again. If your document has incorrectly been rejected with the reason 'not recognized', you can re-submit the document. Our apologies for the inconvenience.
Affected components
Update timeline
- identified May 28, 2026, 11:26 AM UTC
The scanning service is currently unavailable. Scans sent to the scanning service are being rejected with the reason not recognized. Please refrain from resending until further notice. We have identified the issue and are working on a fix. Our apologies for the inconvenience.
- resolved May 29, 2026, 09:49 AM UTC
This issue has been resolved and the scanning service is available again. If your document has incorrectly been rejected with the reason 'not recognized', you can re-submit the document. Our apologies for the inconvenience.
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