Exact incident
Exact Officient - The chat functionality is missing for Securex (BE)
Resolved after 19 hours 2 minutes, affecting Exact Officient, on May 26, 2026.
This issue has been resolved and the chat functionality is available for customers with the Securex integration again. Our apologies for the inconvenience.
Affected components
Update timeline
- investigating May 26, 2026, 02:38 PM UTC
The chat functionality for customers with the Securex integration is currently not available. . We are investigating this issue and we will update this page as soon as more information becomes available. If you have questions about Exact Officient, please contact your file owner at Securex directly. Our apologies for the inconvenience.
- resolved May 27, 2026, 09:41 AM UTC
This issue has been resolved and the chat functionality is available for customers with the Securex integration again. Our apologies for the inconvenience.
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