Exact incident
Exact Online Premium - VAT Return is rejected by the Tax Authorities with error message (NL)
Resolved after 3 days 18 hours, affecting Exact Online Premium, on May 15, 2026.
The issue has been resolved. It is possible again to send official returns to the tax authorities without facing unexpected errors. Our apologies for the inconvenience.
Affected components
Update timeline
- investigating May 15, 2026, 10:50 AM UTC
You may experience that your VAT return is rejected by the Tax Authorities due to the validation error “The incoming message was signed with a token which was different from what used to encrypt the body. This was not expected”. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved May 19, 2026, 04:58 AM UTC
The issue has been resolved. It is possible again to send official returns to the tax authorities without facing unexpected errors. Our apologies for the inconvenience.
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