Exact incident
Exact Online - Old bank account of the Tax authorities shown in official return documents (NL)
Resolved after 7 days 1 hour, affecting Exact Online and Exact Online Premium, on May 5, 2026.
This issue has been resolved. Please note that the new bank account will be shown on newly created returns and that the bank account is not changed on already created returns. Our apologies for the inconvenience.
Affected components
Update timeline
- identified May 05, 2026, 09:20 AM UTC
You may notice that the old bank account of the Tax authorities is still shown in official return documents, such as the document of the VAT Return. This is only a visual issue and has no impact on the return files that you send out to the Tax authorities. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.
- monitoring May 12, 2026, 07:03 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 12, 2026, 11:04 AM UTC
This issue has been resolved. Please note that the new bank account will be shown on newly created returns and that the bank account is not changed on already created returns. Our apologies for the inconvenience.
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