Exact Online Fiscaal - PKI certificate is disabled and VIA data is not retrieved (NL)

Update timeline

1. investigating Oct 06, 2026, 02:32 PM UTC

   You may encounter that your PKI certificate is disabled with the message: "Je PKI-certificaat is uitgeschakeld doordate deze niet gelding lijkt te zijn. Je certificaat verloopt op dd-mm-yyyy" while the mentioned date lies in the future. Due to this the VIA data is not retrieved in Exact Online Fiscaal. In some cases re-activating the PKI certificate solves the issue and VIA data is retrieved again, however this not seem to work in all scenarios. You can re-activate the PKI certificate by clicking on 'Heractiveren' by navigating to [Uw account > Instellingen > Certificaten beheren]. We are investigating the issues and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

2. investigating Oct 07, 2026, 12:39 PM UTC

   This issue may also impact tax returns that are submitted. As a result, submitted tax returns may remain in the logbook with the status "Sent" and may not be processed further. We are continuing to investigate the issues and will update this page as soon as more information becomes available.

3. resolved Oct 07, 2026, 03:26 PM UTC

   This issue has been resolved. To proceed, please reactivate your PKI certificate. The declarations that remained stuck with a status "sent" are being submitted. If this is not possible, they will be rejected, and you can resubmit the declaration. Our apologies for the inconvenience.