Exact incident
Exact Multivers Online - Issues when resetting your user account (NL)
Resolved after 15 days 1 hour, affecting Exact Multivers, on September 8, 2026.
The issues have been resolved. Requesting a password reset is working as intended again. Our apologies for the inconvenience.
Affected components
Update timeline
- investigating Sep 08, 2026, 12:44 PM UTC
You may not receive a password reset e-mail upon request and you may get a white screen when trying to set up your Multi-factor Authentication. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- monitoring Sep 18, 2026, 10:41 AM UTC
We have implemented a fix and we are verifying the results.
- resolved Sep 23, 2026, 02:40 PM UTC
The issues have been resolved. Requesting a password reset is working as intended again. Our apologies for the inconvenience.
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