Ongoing since 01:13 PM UTC, affecting Exact Synergy.
We are continuing to work on this issue and expect to have a fix for this included in the next service pack. The next service pack is planned for release on the 2nd of November 2026.
Affected components
Update timeline
- investigating Sep 04, 2026, 01:13 PM UTC
You may notice that the Exact Synergy add-in blocks Word pop-ups when working in 64-bit. We are investigating this issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.
- identified Sep 15, 2026, 09:16 AM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 25, 2026, 06:08 AM UTC
We are continuing to work on a fix for this issue.
- identified Oct 09, 2026, 06:49 AM UTC
We are continuing to work on a fix for this issue.
- identified Oct 23, 2026, 06:18 AM UTC
We are continuing to work on this issue and expect to have a fix for this included in the next service pack. The next service pack is planned for release on the 2nd of November 2026.
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