EX Networks incident
Fibre Issue - Virtus LON1 Enfield to Verne London (Volta)
Resolved after 12 hours 41 minutes, affecting Wave Connect and Virtual Data Centre (vDC) - Virtus Enfield and 1 more, on October 2, 2025.
Fibre engineers have located and repaired the damaged fibre. Service has been restored.
Affected components
Update timeline
- investigating Oct 02, 2025, 07:44 AM UTC
We're currently investigating a fibre issue between Virtus LON1 Enfield and Verne London (Volta)
- investigating Oct 02, 2025, 09:36 AM UTC
Our fibre provider has indicated no major faults, EXN have dispatched an engineer with an OTDR to Volta to conduct testing.
- identified Oct 02, 2025, 11:21 AM UTC
OTDR results show a break on a single strand approx 1km from Volta. Our fibre provider has been engaged.
- resolved Oct 02, 2025, 08:26 PM UTC
Fibre engineers have located and repaired the damaged fibre. Service has been restored.
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