EX Networks Outage History

Started Oct 22, 2026, 02:31 PM UTC· resolved Oct 22, 2026, 10:46 PM UTC

1. investigating Oct 22, 2026, 02:31 PM UTC

   EXN is currently investigating a potential power issue affecting Datahall 3 at Virtus LON1 Enfield. All racks is this Datahall are dual-fed (A+B), but it appears that one power feed has been lost. At this time, all services remain operational; however, they should be considered AT RISK due to the loss of redundancy. We will provide further updates as the investigation progresses.

2. investigating Oct 22, 2026, 03:25 PM UTC

   EXN appear to have lost all power in one rack which has caused a shutdown of our vDC enviroment and support portal. We are actively escalating this within Virtus. Please use [email protected] for communications.

3. investigating Oct 22, 2026, 03:41 PM UTC

   Power has been restored to the rack in question. Our teams are continuing efforts to restore the vDC platform.

4. investigating Oct 22, 2026, 03:51 PM UTC

   vDC resources are recovering. EXN are dispatching an engineer to site.

5. identified Oct 22, 2026, 04:54 PM UTC

   vDC resources have recovered, if any clients continue to have issue, please raise a ticket via the Client Portal. EXN have dispatched an engineer to work with Virtus and confirm the power status to all racks. The site remains AT-RISK

6. resolved Oct 22, 2026, 10:46 PM UTC

   Full redundancy has now been restored, and as a precaution, a number of PDUs replaced in Virtus Enfield. EXN will continue investigations with Virtus over coming days, and a full PIR will be issued to affected clients.

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Started Jun 23, 2026, 07:43 PM UTC· resolved Jun 26, 2026, 06:45 AM UTC

1. investigating Jun 23, 2026, 07:43 PM UTC

   We are currently investigating a potential power issue within Global Switch 2.

2. investigating Jun 23, 2026, 07:59 PM UTC

   Power appears to have returned, we're still waiting for information from the data centre and our teams are working on bringing online various internal systems hosted out of GS2, this includes our Client Portal. Support team is available on [email protected] in the interim.

3. monitoring Jun 23, 2026, 09:03 PM UTC

   Power has remained stable, internal services including the Client Portal are back up and functioning. Client vDC resources are now being verified.

4. monitoring Jun 23, 2026, 09:31 PM UTC

   Power has remained stable and services have been restored. If any clients require assistance, please raise a ticket by logging into our portal. We're still waiting for any official communications from Global Switch; however, we believe this power outage affected both feeds across multiple floors.

5. monitoring Jun 24, 2026, 04:03 AM UTC

   The DC has confirmed a brief power loss occurred at approximately 20:25 following a UK Power Networks (UKPN) power quality issue that triggered the site's protection systems. The site transferred to DRUPS at 20:35 as designed; during transfer, the DRUPS switched to bypass, causing an interruption. Power has since been restored to all racks. The site remains at risk. If you continue to experience issues, please log a case via the support portal with details of the affected device(s) and their location, and make use of any available workarounds or DR systems in the interim. We will provide a further update as soon as more information is available.

6. monitoring Jun 24, 2026, 01:43 PM UTC

   The DC has confirmed a plan to restore redundancy. For more details, we ask clients to raise a ticket via the usual channels.

7. resolved Jun 26, 2026, 06:45 AM UTC

   Both the A+B feeds are back on DRUPS and full redundancy has been restored.

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Started Oct 17, 2025, 01:48 PM UTC· resolved Oct 18, 2025, 12:25 AM UTC

1. investigating Oct 17, 2025, 01:48 PM UTC

   We are currently experiencing an issue affecting VMs on our Enfield vDC Platform.

2. identified Oct 17, 2025, 02:06 PM UTC

   We've identified an issue with the blade switches on the Enfield vDC platform. Engineers are on site investigating.

3. monitoring Oct 17, 2025, 02:15 PM UTC

   We have implentented a fix and are currently monitoring.

4. investigating Oct 17, 2025, 02:39 PM UTC

   We took actions earlier to address the root cause of the identified issue affecting the vDC platform and expected this to fully restore service. Some services have been restored but some services remain disrupted by secondary effects. We are working to identify and restore service to all impacted customers.

5. identified Oct 17, 2025, 04:01 PM UTC

   The recent disruption to our vDC platform has been partially resolved. However, some management functions remain impacted, affecting full restoration efforts. Our team is actively working to restore all management functions and assist affected customers individually. To ensure swift resolution, customers still experiencing issues are requested to open a support ticket, if not already done, including their preferred contact details.

6. identified Oct 17, 2025, 05:44 PM UTC

   We are working diligently to restore all remaining affected services. To expedite this process, we must now take actions that may temporarily impact some services that have already been restored or were previously unaffected. Our team is focused on minimizing disruption while restoring services as quickly as possible. Thank you for your patience and cooperation.

7. resolved Oct 18, 2025, 12:25 AM UTC

   We have been working directly with the remaining affected customers, and now believe all impacted VMs are fully operational. Please check your services, and if you find any outstanding issues open a support ticket and we will investigate. We sincerely apologise for the disruption caused and thank you for your patience. A PIR will be issued in due course.

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Started Oct 02, 2025, 07:44 AM UTC· resolved Oct 02, 2025, 08:26 PM UTC

1. investigating Oct 02, 2025, 07:44 AM UTC

   We're currently investigating a fibre issue between Virtus LON1 Enfield and Verne London (Volta)

2. investigating Oct 02, 2025, 09:36 AM UTC

   Our fibre provider has indicated no major faults, EXN have dispatched an engineer with an OTDR to Volta to conduct testing.

3. identified Oct 02, 2025, 11:21 AM UTC

   OTDR results show a break on a single strand approx 1km from Volta. Our fibre provider has been engaged.

4. resolved Oct 02, 2025, 08:26 PM UTC

   Fibre engineers have located and repaired the damaged fibre. Service has been restored.

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Started May 08, 2025, 01:53 PM UTC· resolved May 12, 2025, 09:33 AM UTC

1. investigating May 08, 2025, 01:53 PM UTC

   EXN is currently investigating a potential power issue affecting the 4th floor at Verne (formerly Volta). All racks on this floor are dual-fed (A+B), but it appears that one power feed has been lost. At this time, all services remain operational; however, they should be considered AT RISK due to the loss of redundancy. Please note that racks on the 3rd floor appear to be unaffected. We will provide further updates as the investigation progresses.

2. investigating May 08, 2025, 01:57 PM UTC

   Verne have confirmed they are investigating an issue with UPS C. We will provide further updates as the investigation progresses.

3. identified May 08, 2025, 02:32 PM UTC

   Verne have isolated the faulty UPS and 3rd party engineers have been engaged. ETA to site is unknown at this time. We will provide further updates as the investigation progresses.

4. monitoring May 08, 2025, 03:04 PM UTC

   Power to the C2 riser appears to be restored, however we're still awaiting confirmation from Verne.

5. monitoring May 08, 2025, 04:04 PM UTC

   We've had some further information from Verne: "UPS C module 2 experienced a fault at around 14:40 and went offline. The fault generated smoke, resulting in a full evacuation of the data centre. The remaining modules took up the building load apart from some busbars on the 4th floor. This caused some racks to lose one of their supplies. All dual fed equipment would have been unaffected but any single fed equipment connected to those busbars would have lost power. We have now bypassed the faulty UPS C module and restored power to the whole site. Our UPS contractor has been called out and are currently on route. The onsite team are still investigating to determine why the 4th floor was affected in this way. Further updates to follow."

6. monitoring May 08, 2025, 05:30 PM UTC

   UPS contractor has arrived to site and will begin investigations. All power feeds are up and services remain stable.

7. monitoring May 09, 2025, 06:06 AM UTC

   Replacement parts are required for UPS C, module 2. ETA to be confirmed. Load is currently supported across modules C1 and C3 at N+1 redundancy. Update will be sent out as soon as the part is replaced and the module is back online.

8. resolved May 12, 2025, 09:33 AM UTC

   UPS C2 module 2 has now been replaced and tested by Vertiv. UPS system C2 is now back on load with no issues and all alarms cleared. Monitoring of system will continue to take place by on-site engineers. The faulty module is due to be sent back to Vertiv for further analysis and a full incident report is to follow.

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Started Dec 31, 2024, 09:45 AM UTC· resolved Dec 31, 2024, 03:06 PM UTC

1. investigating Dec 31, 2024, 09:45 AM UTC

   We are currently investigating a fibre break between Global Switch 2 and Telehouse East

2. identified Dec 31, 2024, 11:27 AM UTC

   Both EXN and 3rd party fibre provider have dispatched engineers to site to perform testing

3. monitoring Dec 31, 2024, 02:10 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Dec 31, 2024, 03:06 PM UTC

   At 13:56 the fibre was restored. A fault was found within the supplier ODF. All services have remained stable.

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