Resolved after 5 hours 14 minutes, affecting U.S. Inbound DID, on August 22, 2025.
We're continuing to monitor but results and metrics continue to be positive.
Affected components
Update timeline
- investigating Aug 22, 2025, 08:06 PM UTC
ETHERFAX engineering is currently investigating an increase in call failures with one of our carrier partners. At this time some inbound faxes may be failing at a higher than expected rate or callers may be encountering busy signals. The team is working with the carrier partner and is working to push calls over alternate paths.
- investigating Aug 22, 2025, 09:08 PM UTC
We are continuing to investigate this issue with our carrier partner.
- identified Aug 22, 2025, 09:27 PM UTC
ETHERFAX engineers have successfully pushed calls to an alternate path and we are seeing partial restoration. We're continuing to monitor and ensure acceptable levels of service.
- monitoring Aug 22, 2025, 10:33 PM UTC
We're continuing to monitor but results and metrics continue to be positive.
- resolved Aug 23, 2025, 01:20 AM UTC
This incident has been resolved.
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