Is ETHERFAX down?

ETHERFAX Telecom Engineers are engaged with one of our toll-free carrier support team to determine the cause for dead air on some inbound calls to toll free numbers. At this time the issue is affecting some portion of calls and is not a complete outage. ETHERFAX engineers have identified in call traces the differences between a successful an failing call and have provided that information to the carrier for further analysis.

Carrier has identified and corrected the routing issue. The ETHERFAX team is seeing successful call completions and normal call completion metrics on the affected circuits.

We are continuing to see normal call completions and no evidence of the routing issue present any longer.

As a precaution, we have temporarily restricted public access to the ETHERFAX corporate website. This step aligns with guidance from leading cybersecurity firms regarding a recently disclosed critical PHP vulnerability.Production systems are unaffected. All ETHERFAX production services including API, client portals, partner portals, APIs, and all customer environments continue to operate normally. Those environments do not utilize PHP. We expect to restore website access once our hosting provider confirms a patched PHP version is in place. For assistance in the meantime, contact support at [email protected]. Thank you for your patience.

Patches and mitigating steps for the PHP vulnerabilities have begun to be released. Our corporate website hosting provider is working to roll these updates out across platforms as soon as possible. Protective mitigations have also already been deployed at the CDN layer. We will share further updates as deployment progresses. Once again this DOES NOT affect the ETHERFAX Production systems.

The corporate website hosting provider has completed patching. Additional protection mitigations remain attached to the CDN layer should this vulnerability evolve over the coming days. The ETHERFAX security team has restored access to the corporate website. Thank you for your patience.

ETHERFAX is investigating a possible carrier outage affecting some inbound and outbound circuits servicing our New York telecom POP. We have shifted traffic away from these circuits/carrier as we investigate with the carrier further. At this time there should be no impact to customers. Prior to our mitigation efforts some customers may have seen a higher than normal outbound failure rate or reports from senders of inbound busy signals. The team is engaged with the carrier for resolution.

The affected carrier has technicians working on the affected circuits. Once again, customer traffic has been moved off of those circuits. The next update will occur once we have feedback from carrier side.

Carrier has addressed an issue with an upstream regional OC48 (fiber backbone) circuit. ETHERAX team is now seeing the affected circuits back up. Testing has been conducted and circuits have resumed normal service within our network.