Resolved after 13 days 5 hours, affecting U.S. REST Services and Canada REST Services, on May 27, 2026.
Engineers have continued monitoring this and have put additional alerting in place to guard against this on the API side. Additionally, developers are continuing to work on a fix for this issue inside of ERIS.
Affected components
Update timeline
- investigating May 27, 2026, 02:41 PM UTC
Engineers are currently reviewing reports of some ERIS instances pulling inbound faxes multiple times. This incident at this time appears isolated to installs of ERIS.
- identified May 27, 2026, 03:44 PM UTC
Engineers are addressing these issues on the affected customer accounts to prevent the duplicates.
- monitoring May 27, 2026, 09:51 PM UTC
Engineers have continuned to monitor those customer's accounts who are utilizing the ERIS product and are affected by this. This issue is being addressed from two different angles, one on the ETHERFAX API side to understand a condition that causes ERIS to make multiple attempts to retrieve a job and second, from the ERIS side to help guard against this condition should it be encountered.
- resolved Jun 09, 2026, 08:40 PM UTC
Engineers have continued monitoring this and have put additional alerting in place to guard against this on the API side. Additionally, developers are continuing to work on a fix for this issue inside of ERIS.
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