Resolved after 6 hours 1 minute, affecting U.S. Inbound DID, on September 4, 2025.
Monitoring has continued to show positive metrics. This incident will be marked as resolved.
Affected components
Update timeline
- investigating Sep 04, 2025, 08:10 PM UTC
ETHERFAX engineers are currently engaged with a single carrier regarding inbound failures. This is affecting some US inbound DID numbers on the ETHERFAX platform.
- investigating Sep 04, 2025, 09:21 PM UTC
Engineers are still working to identify the cause of the failures.
- investigating Sep 04, 2025, 10:31 PM UTC
The ETHERFAX team is still working with carrier team to restore service.
- identified Sep 04, 2025, 11:43 PM UTC
We are seeing partial restoration of services at this time. The team is continuing to monitor.
- monitoring Sep 04, 2025, 11:57 PM UTC
ETHERFAX have continued to monitor calls and all metrics are looking normal. We'll continue to monitor closely for the next few hours.
- resolved Sep 05, 2025, 02:11 AM UTC
Monitoring has continued to show positive metrics. This incident will be marked as resolved.
Your product runs on more than ETHERFAX
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services