ETHERFAX incident
DirectFax for Microsoft Teams - Microsoft Impacting Issues
Resolved after 6 hours 55 minutes, affecting DirectFax® for Microsoft Teams, on March 24, 2026.
Microsoft has resolved the issue affecting Microsoft Teams Bot Services endpoints and the ETHERFAX team is seeing successful API calls to the service via the Microsoft Graph API.
Affected components
Update timeline
- monitoring Mar 24, 2026, 06:29 PM UTC
ETHERFAX is aware of an issue with the DirectFax for Microsoft Teams application. This is currently related to an ongoing Microsoft incident regarding Microsoft Teams and their bot services. We are continuing to monitor this incident with Microsoft.
- monitoring Mar 24, 2026, 07:43 PM UTC
We are continuing to monitor our error metrics and have begun to see some restoral related to the Microsoft Teams issue (Issue ID# TM1260604). Inbound faxes that were pending delivery to Teams endpoints are resuming delivery.
- resolved Mar 25, 2026, 01:24 AM UTC
Microsoft has resolved the issue affecting Microsoft Teams Bot Services endpoints and the ETHERFAX team is seeing successful API calls to the service via the Microsoft Graph API.
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