ETHERFAX incident
SENx Payloads between Lexmark Devices Produces Incorrect Error
Resolved after 1 day 18 hours, affecting U.S. REST Services and Canada REST Services, on April 7, 2026.
A new update has been released to address this issue.
Affected components
Update timeline
- investigating Apr 07, 2026, 09:52 PM UTC
Engineers are currently investigating the error code E-e83 SENx 1M30 when sending SENx payloads between Lexmark devices. Transmissions are completed but do not show success on the sending device.
- identified Apr 08, 2026, 05:39 PM UTC
Engineers have identified the issue with SENx payloads between Lexmark devices. This affects transmissions between two Lexmark devices on ETHERFAX. Final validation checks are being performed and a fix will be rolling out shortly after.
- monitoring Apr 08, 2026, 05:54 PM UTC
The fix for transmissions between two Lexmark devices on ETHERFAX has been deployed.
- investigating Apr 08, 2026, 06:58 PM UTC
Engineers have observed an abnormality with this change and are reverting for further investigation.
- monitoring Apr 08, 2026, 11:13 PM UTC
A new update has been released to address this issue.
- resolved Apr 09, 2026, 04:23 PM UTC
Continued monitoring and validations confirm this issue is resolved.
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