Resolved after 3 hours 22 minutes, affecting Library and Event Collection and 1 more, on October 20, 2025.
Our third party service provider has identified the cause and has applied initial mitigations. We are observing signs of recovery for our impacted services such as ODP, CMP, and Experimentation. We will continue to monitor the situation and provide additional update once available. Thanks for your patience.
Affected components
Update timeline
- investigating Oct 20, 2025, 07:58 AM UTC
We are investigating an ongoing issue with AWS for Increased Error Rates and Latencies affecting Content Marketing Platform availability. A subset of clients will be experiencing high latency or 5xx-errors. We will post additional updates hourly or when we have information available. Thank you for your patience.
- monitoring Oct 20, 2025, 09:33 AM UTC
Our third party service provider has identified the cause and has applied initial mitigations. We are observing signs of recovery for our impacted services such as ODP, CMP, and Experimentation. We will continue to monitor the situation and provide additional update once available. Thanks for your patience.
- resolved Oct 20, 2025, 11:21 AM UTC
This incident has been resolved.
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