Is Episerver down?

Customers using the CMP Analytics module may notice that analytics data for the past 4+ days is not visible in their dashboards. This is a display issue only — all data has been safely recorded and will be backfilled once the fix is deployed.

Analytics data should be visible in the CMP Analytics module. We are in an active monitoring phase to confirm full data restoration across all affected AWS stack customers. A final resolution update will be posted once monitoring is complete. If you are still not seeing analytics data, please contact our support team.

The issue has been resolved.

We are currently investigating an SSL trust issue causing login failures across multiple DXP environments and working on mitigating actions. We will provide new updates.

We continue investigating login failures affecting some DXP environments. Affected applications may receive a certificate trust error when connecting to our login service. The issue appears to affect applications running on older OS images and .NET versions earlier than .NET 8. Applications on .NET 8 or later seems not impacted based on the reports. Restarting the web application does not resolve the issue. Our engineering teams are working on a service-side resolution. Impacted regions are still being confirmed. We will continue to provide further updates.

We continue to actively work on measures to restore normal operations as quickly as possible. Our investigation has identified a probable root cause, and our team is currently working to resolve it. We are closely monitoring the situation and will continue to provide updates as we make progress. Thank you for your patience and understanding.

We are continuing to work on fix for this issue. We will let you know as soon we have new updates. Thank you for your patience!

A fix has been implemented and we are monitoring the results. Thank for your patience!

The issue has been resolved and the service is now operating normally. Thank you for your patience!

The CMP and DAM products are currently experiencing a critical service disruption affecting all users. Our Engineering teams have been engaged and are actively working to restore service with the highest priority. We understand the severity of this impact and sincerely apologize for the disruption to your operations. A further update will be provided as soon as there is a meaningful development to share.

Our Engineering teams have identified the root cause of the disruption affecting CMP and DAM. A fix is being actively implemented, and restoring full service remains our highest priority. We will provide a further update as soon as service has been restored. We apologize for the continued impact.

A fix has been implemented and we're currently monitoring the results. Both products should now be accessible.

CMP and DAM are fully operational. Our Engineering teams have confirmed sustained stability following remediation, and this incident is now closed. We apologize for the disruption and thank you for your patience.

A subset of Optimizely customers may experience connectivity issues or service degradation in the Southeast Asia region due to a network connectivity issue reported by our third-party provider. We will provide additional updates as soon as they become available. Thank you for your patience!

The third‑party provider has mitigated the issue. We are monitoring the results.

This incident has been resolved.

We are investigating reports of assets not appearing in the DAM following a successful upload in CMP. Our Engineering team is actively working to determine the cause and scope of impact. Uploaded assets are not believed to be lost — we will confirm this as the investigation progresses. We're trying our utmost to share another update as soon as possible.

A fix has been implemented and we're currently monitoring the results.

The incident has been resolved.