Search & Navigation - EMEA09 increased response time

Update timeline

1. investigating Nov 17, 2025, 08:00 AM UTC

   We are currently investigating an event that is impacting the response time on the Search & Navigation (FIND) service for EMEA09. A subset of clients will be experiencing high latency or 5xx-errors. We will post additional updates hourly or when we have information available. Thank you for your patience.

2. monitoring Nov 17, 2025, 09:15 AM UTC

   A workaround has been implemented and we are monitoring the results.

3. investigating Nov 17, 2025, 10:37 AM UTC

   We are currently investigating this issue.

4. investigating Nov 17, 2025, 11:31 AM UTC

   We are continuing to investigate the issue and work on mitigation measures. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available.

5. investigating Nov 17, 2025, 12:37 PM UTC

   We still continuing to investigate the issue and work on mitigation measures. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available. Thank you for your patience!

6. investigating Nov 17, 2025, 02:18 PM UTC

   The investigation is ongoing, and we are working on measures to resolve the issue. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available. Thank you for your patience!

7. investigating Nov 17, 2025, 03:47 PM UTC

   We still continuing to investigate the issue and work on mitigation measures. Customers may experience intermittent slower response times in the North Europe region. A new update will be provided as soon as it is available. Thank you for your patience!

8. resolved Nov 18, 2025, 03:13 AM UTC

   The cluster response time returns to normal level. This incident has been resolved.