Increased Error Rate While Viewing Web Experimentation Project Listing

Update timeline

1. investigating Nov 19, 2025, 08:03 PM UTC

   We're currently investigating an issue where some users are encountering an error message while accessing the project listing for Web Experimentation projects.

2. identified Nov 19, 2025, 08:14 PM UTC

   We have identified an issue related to underlying search functionality supporting some user experience areas and our search API. We're working on a fix now.

3. identified Nov 19, 2025, 08:57 PM UTC

   This will also affect the 'Audiences' search picker component within the FX 'Configure Rule' panel UI as that also relies on the same search system.

4. identified Nov 19, 2025, 09:28 PM UTC

   We are continuing to work on a fix for this issue. The occurrence of errors is declining however some filtering capabilities may not behave as expected.

5. identified Nov 19, 2025, 10:25 PM UTC

   The issue with filtering capabilities is continuing to gradually resolve. We will continue to update as this process progresses.

6. identified Nov 20, 2025, 01:55 AM UTC

   Filtering capabilities continue to be restored and we continue to monitor the process. Thank you for your patience.

7. monitoring Nov 20, 2025, 06:37 AM UTC

   We are continuing to monitor the recovery of filtering capabilities in the application, which is proceeding.

8. monitoring Nov 20, 2025, 12:21 PM UTC

   We're continuing to test and evaluate the completeness of the recovery process.

9. monitoring Nov 20, 2025, 04:55 PM UTC

   The restoration of filtering capabilities is complete. We are monitoring capabilities post-resolution to ensure continued expected behavior.

10. resolved Nov 21, 2025, 01:42 AM UTC

    This incident has been resolved.