Episerver incident
Search & Navigation Incident - Intermittent failed request for US East cluster
Resolved after 4 hours 55 minutes, affecting Optimizely Graph - NA Region, on February 3, 2026.
A fix has been implemented and we are closely monitoring the results.
Affected components
Update timeline
- investigating Feb 03, 2026, 04:42 AM UTC
We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US East region. A subset of clients will be experiencing high latency or 5xx-errors. The issue is currently limited to development indices. We will share additional updates if the scope changes or as soon as more information becomes available. Thank you for your patience.
- identified Feb 03, 2026, 04:48 AM UTC
The issue has been traced to an event originating from our third‑party cloud service provider. We are actively working on a resolution. Thank you for your patience.
- monitoring Feb 03, 2026, 06:18 AM UTC
A fix has been implemented and we are closely monitoring the results.
- resolved Feb 03, 2026, 09:37 AM UTC
This incident has been resolved.
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