Episerver incident

Experiment Publishing Delay

Resolved after 1 hour 19 minutes, affecting Snippet Building, on April 7, 2026.

monitoring Apr 07, 2026, 02:24 AM UTC

We identified and resolved an issue that caused delays when publishing Web Experimentation changes. Some customers may have experienced experiments remaining in a processing state during this window. The publishing queue is now actively processing and clearing a backlog of pending changes. Experiments that were affected should complete automatically. We are continuing to monitor to confirm full resolution.

Started
Apr 07, 2026, 01:43 AM UTC
Resolved
Apr 07, 2026, 03:03 AM UTC
Duration
1h 19m
Detected by Pingoru
Apr 07, 2026, 01:43 AM UTC

Affected components

Snippet Building

Update timeline

  1. investigating Apr 07, 2026, 01:43 AM UTC

    We are investigating an issue where changes to Web Experimentation projects may experience delays when publishing. Our team is actively working on a resolution.

  2. monitoring Apr 07, 2026, 02:24 AM UTC

    We identified and resolved an issue that caused delays when publishing Web Experimentation changes. Some customers may have experienced experiments remaining in a processing state during this window. The publishing queue is now actively processing and clearing a backlog of pending changes. Experiments that were affected should complete automatically. We are continuing to monitor to confirm full resolution.

  3. resolved Apr 07, 2026, 03:03 AM UTC

    This incident has been resolved.

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