Resolved after 5 hours 25 minutes, affecting Library and Plan and 1 more, on August 12, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Aug 12, 2026, 10:38 AM UTC
We have identified a platform-wide issue affecting PDF file preview generation within the Content Marketing Platform (CMP). Users attempting to preview PDF assets in the Library may encounter an error and be unable to view document previews. Our Engineering team has identified the root cause and is actively working on a resolution. Your files are safe and no data loss has occurred. We will continue to provide updates as we make progress toward a fix. Thank you for your patience.
- monitoring Aug 12, 2026, 01:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 12, 2026, 04:03 PM UTC
This incident has been resolved.
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