Episerver incident
Content Recommendations - Degraded performance in North America region
Resolved after 2 hours 37 minutes, affecting Content Recommendations API and Content Recommendations Management Interface, on July 23, 2026.
A fix has been implemented and we are monitoring the result.
Affected components
Update timeline
- investigating Jul 23, 2026, 06:57 AM UTC
We are investigating an issue affecting the Content Recommendations service in the North America region. Users may experience increased latency, delayed recommendation updates, or intermittent failures with search and indexing operations. We are continuing our investigation and will provide an update as soon as more information becomes available. Thank you for you patience!
- monitoring Jul 23, 2026, 09:12 AM UTC
A fix has been implemented and we are monitoring the result.
- resolved Jul 23, 2026, 09:35 AM UTC
This incident has been resolved.
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