Episerver incident
CMP: DAM assets are not generating thumbnails or processing downloads (GCP stack)
Minor Vendor's status page →
Resolved after 1 hour 50 minutes, affecting Library, on July 13, 2026.
A fix has been implemented and we're currently monitoring the results.
Affected components
Library
Update timeline
- investigating Jul 13, 2026, 08:56 AM UTC
We're currently investigating an issue involving DAM assets returning 404s for thumbnails while not generating downloads as well for a subset of customers. Our engineering teams are actively working on a solution, and this incident is being treated as a priority. We hope to share more information soon.
- monitoring Jul 13, 2026, 09:32 AM UTC
A fix has been implemented and we're currently monitoring the results.
- resolved Jul 13, 2026, 10:46 AM UTC
This incident has been resolved.
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