Episerver incident
CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack)
Resolved after 1 hour 43 minutes, affecting Library and Plan and 1 more, on September 20, 2026.
A fix has been implemented and we're now monitoring the results.
Affected components
Update timeline
- investigating Sep 20, 2026, 11:24 AM UTC
We are currently investigating an issue affecting the Optimizely Content Marketing Platform (CMP), where data is failing to load across multiple modules — including Plan, Resources, and Library — for a subset of customers on the GCP stack. Our Engineering team has been engaged and is actively investigating the root cause. We understand the impact this has on your workflows and appreciate your patience while we work toward a resolution. We will provide a follow-up update as soon as new information becomes available.
- identified Sep 20, 2026, 11:29 AM UTC
The issue has been identified and a fix is being implemented
- monitoring Sep 20, 2026, 11:51 AM UTC
A fix has been implemented and we're now monitoring the results.
- resolved Sep 20, 2026, 01:08 PM UTC
This incident has been resolved.
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