Resolved after 2 hours 48 minutes, affecting Library and Plan and 1 more, on September 2, 2026.
CMP and DAM are fully operational. Our Engineering teams have confirmed sustained stability following remediation, and this incident is now closed. We apologize for the disruption and thank you for your patience.
Affected components
Update timeline
- investigating Sep 02, 2026, 05:00 AM UTC
The CMP and DAM products are currently experiencing a critical service disruption affecting all users. Our Engineering teams have been engaged and are actively working to restore service with the highest priority. We understand the severity of this impact and sincerely apologize for the disruption to your operations. A further update will be provided as soon as there is a meaningful development to share.
- identified Sep 02, 2026, 05:20 AM UTC
Our Engineering teams have identified the root cause of the disruption affecting CMP and DAM. A fix is being actively implemented, and restoring full service remains our highest priority. We will provide a further update as soon as service has been restored. We apologize for the continued impact.
- monitoring Sep 02, 2026, 06:44 AM UTC
A fix has been implemented and we're currently monitoring the results. Both products should now be accessible.
- resolved Sep 02, 2026, 07:49 AM UTC
CMP and DAM are fully operational. Our Engineering teams have confirmed sustained stability following remediation, and this incident is now closed. We apologize for the disruption and thank you for your patience.
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