Resolved after 10 hours 47 minutes, affecting Visitor registration, on October 29, 2025.
This issue was successfully resolved at 2:40 PM PDT.
Affected components
Update timeline
- investigating Oct 29, 2025, 10:58 AM UTC
We are currently experiencing an issue preventing a subset of users from signing in visitors through the Envoy Kiosk. Our team is actively investigating the root cause and working to restore functionality as soon as possible. While are investigating the issue, Envoy Visitors Kiosk app is unavailable to download via app store. We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this issue. For any further questions, please contact Envoy Support via [email protected].
- monitoring Oct 29, 2025, 08:58 PM UTC
The Envoy Visitors Kiosk app is once again available for download from the App Store.
- monitoring Oct 29, 2025, 11:31 PM UTC
This issue was successfully resolved at 2:40 PM PDT.
- resolved Oct 29, 2025, 11:32 PM UTC
This incident has been resolved.
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