Envoy incident

Some Envoy Kiosk users are unable to print badges

Major Vendor's status page →

Resolved after 11 hours 44 minutes, affecting Visitor registration, on January 2, 2026.

monitoring Jan 03, 2026, 12:17 AM UTC

We are continuing to monitor for any further issues.

Started
Jan 02, 2026, 10:15 AM UTC
Resolved
Jan 02, 2026, 10:00 PM UTC
Duration
11h 44m
Detected by Pingoru
Jan 02, 2026, 10:15 AM UTC

Affected components

Visitor registration

Update timeline

  1. investigating Jan 02, 2026, 05:57 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 02, 2026, 07:43 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 02, 2026, 07:45 PM UTC

    We have deployed version 4.55.2 of the Envoy Visitors Kiosk to the App Store. Updating to this version of the app should fix the problem.

  4. monitoring Jan 03, 2026, 12:17 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jan 03, 2026, 12:18 AM UTC

    This incident has been resolved.

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