EMQ Technologies incident

Asia-Pacific Serverless Cluster Connectivity Issues

Resolved after 56 minutes, affecting EMQX Serverless, on October 7, 2025.

resolved Oct 07, 2025, 01:37 PM UTC

The issue has been fully resolved. All Asia-Pacific Serverless cluster connections are now operating normally. We will continue routine monitoring to prevent recurrence.

Started
Oct 07, 2025, 12:40 PM UTC
Resolved
Oct 07, 2025, 01:37 PM UTC
Duration
56m
Detected by Pingoru
Oct 07, 2025, 12:40 PM UTC

Affected components

EMQX Serverless

Update timeline

  1. investigating Oct 07, 2025, 12:40 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 07, 2025, 01:06 PM UTC

    We have implemented mitigation measures and client connection stability has improved. We continue to monitor the situation closely to ensure full resolution.

  3. monitoring Oct 07, 2025, 01:06 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 07, 2025, 01:37 PM UTC

    The issue has been fully resolved. All Asia-Pacific Serverless cluster connections are now operating normally. We will continue routine monitoring to prevent recurrence.

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