Is EMQ Technologies down?

We have observed an availability zone disruption in GCP europe-west2-b and are investigating the impact. New deployment creation in the affected zone may fail. Existing affected deployments will fail over to other availability zones. We will continue to monitor the situation.

We have observed an availability zone disruption in GCP europe-west2-b and are investigating the impact. New deployment creation in the affected zone may fail. Existing affected deployments will fail over to other availability zones. We will continue to monitor the situation.

Google Cloud has confirmed an ongoing service disruption in the europe-west2 region, involving elevated errors and intermittent network failures. The issue is affecting availability in europe-west2-b. New deployment creation in the affected zone may fail, while existing affected deployments will fail over to other availability zones. Google Cloud is actively investigating the issue. We are continuing to monitor our services and will provide further updates as more information becomes available.

Google Cloud services in europe-west2-b have recovered, and we have confirmed that affected EMQX DedicatedFlex services are operating normally. Deployment creation and existing workloads have returned to normal operation. We will continue monitoring for any residual issues.

Between 00:31 and 00:59 UTC, an EMQX Cloud deployment in AWS us-west-2 experienced intermittent Redis request timeouts and inter-node communication errors. Message publish rate fluctuated slightly. We did not observe widespread client disconnections or node restarts, and cluster metrics are currently normal. AWS reported an underlying network issue in us-west-2 during an overlapping period. We are working with AWS to confirm its relationship to the observed errors and whether any instance-level remediation is needed. We will continue monitoring and share further findings when available.

This incident has been resolved.

We have detected network connectivity issues in the GCP us-central1 region, which may affect some EMQX Cloud services in this region. We are actively investigating the issue and monitoring the status of affected services. Further updates will be provided as more information becomes available.

The network connectivity issue affecting access to EMQX Cloud services in the GCP us-central1 region has been resolved. During the incident, connections to us-central1 from other cloud providers or geographic regions may have experienced network timeouts and packet loss. Connections within the same cloud provider and region were not affected. Service connectivity has returned to normal, and we will continue to monitor the environment to ensure stability.