eMerchantPay incident
emerchantpay - Temporary 3DS network issue 24/03/2025
Resolved after 19 hours 43 minutes, affecting Genesis - web payment form (PRODUCTION) and Genesis - API (PRODUCTION), on March 24, 2025.
Dear Valued Partner, We have identified a partial disruption affecting 3DSv2 authentication of transactions processing with Mastercard and VISA. We are in close communication with the 3DS provider to resolve the problem as soon as possible and keep monitoring the transactions. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team
Affected components
Update timeline
- investigating Mar 24, 2025, 03:49 PM UTC
Dear Valued Partner, We have identified a partial disruption affecting 3DSv2 authentication of transactions processing with Mastercard and VISA. We are in close communication with the 3DS provider to resolve the problem as soon as possible and keep monitoring the transactions. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team
- resolved Mar 25, 2025, 11:32 AM UTC
This incident has been resolved.
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