Is eMerchantPay down?
Last checked 3m agoNo incidents right now.
eMerchantPay is operational right now. Last checked 3m ago; the most recent incident resolved 18h ago.
Real-time eMerchantPay status, recent outages, and incident history — pulled directly from eMerchantPay's official status page at https://status.emerchantpay.com every 5 minutes. Pingoru tracks 22 eMerchantPay services and has captured 31 incidents in the last 90 days (99.75% uptime). Get email, Slack, Discord, or webhook alerts the moment eMerchantPay reports a new incident — free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)
Timeline · 2 updates
- investigating · Oct 02, 2026, 12:14 AM UTC
We have identified an issue resulting in the partial degradation of the transaction processing performance. Our teams actively worked to resolve the issue. Incident start: 2026-10-01 22:35:48.763 UTC Incident resolved: 2026-10-01 23:26:18.649 UTC
- resolved · Oct 02, 2026, 10:56 AM UTC
We confirm that the issue resulting in the partial degradation of the transaction processing performance is now resolved.
Latest: We confirm that the issue resulting in the partial degradation of the transaction processing performance is now resolved.
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- Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)
Timeline · 2 updates
- investigating · Sep 23, 2026, 09:21 AM UTC
Dear partner, Please be advised that a temporary external processing issue was identified at Sep 23 2026 04:51 UTC. Our detailed analysis has shown abnormal behaviour of an external provider, which is affecting partially the processing of SEPA transactions. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Kind Regards, Emerchantpay Tech Support team
- resolved · Sep 23, 2026, 01:01 PM UTC
Dear partner, Please be advised that the temporary SEPA service disruption is now resolved. Incident resolved, and transaction processing is back to normal. Kind Regards, Emerchantpay Tech Support team
Latest: Dear partner, Please be advised that the temporary SEPA service disruption is now resolved. Incident resolved, and transaction processing is back to normal. Kind Regards, Emerchant…
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Timeline · 2 updates
- investigating · Sep 01, 2026, 10:45 AM UTC
Dear partner, Please be advised that a temporary external processing issue was identified at 08:40 UTC. Our detailed analysis has shown abnormal behaviour of an external provider, which is affecting partially the processing of SEPA transactions. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Kind Regards, Emerchantpay Tech Support team
- resolved · Sep 23, 2026, 01:02 PM UTC
Dear partner, Please be advised that the temporary SEPA service disruption is now resolved. Incident resolved, and transaction processing is back to normal. Kind Regards, Emerchantpay Tech Support team
Latest: Dear partner, Please be advised that the temporary SEPA service disruption is now resolved. Incident resolved, and transaction processing is back to normal. Kind Regards, Emerchant…
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- Genesis - API (PRODUCTION)
Timeline · 2 updates
- investigating · Aug 27, 2026, 01:57 AM UTC
Dear partner, Please be advised that a temporary external network issue was identified around 00:23 UTC with one of our card processors. Our detailed analysis has shown abnormal behaviour of one of our external providers, which was affecting partially the payment processing. Please accept our apologies for any inconvenience caused. Kind regards, Emerchantpay Tech Support team
- resolved · Aug 27, 2026, 01:58 AM UTC
Dear customer, We can confirm that as of 00:50 UTC, the external issue that was affecting partially the payment processing, is now resolved. After thorough investigation, we identified that the slow response times were caused by intermittent timeouts from our external card processor. We are actively following up with them to receive the root cause for the slow response times. All affected services are now fully operational. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Should you have any questions or require further assistance, please do not hesitate to contact our Tech Support team at [email protected]. Kind Regards, Emerchantpay Tech Support team
Latest: Dear customer, We can confirm that as of 00:50 UTC, the external issue that was affecting partially the payment processing, is now resolved. After thorough investigation, we identi…
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- Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)
Timeline · 3 updates
- investigating · Jul 15, 2026, 08:28 AM UTC
Dear customer, Note we have identified an issue related to 3DS authentications with Mastercard resulting into an unknown reason related to Mastercard card brand only. As a result, there is increased refusal rate for Mastercard transactions that require 3DS authentication. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Should you have any questions or require further assistance, please do not hesitate to contact our Tech Support team at [email protected]
- identified · Jul 15, 2026, 08:30 AM UTC
Mastercard has acknowledged an ongoing issue on their end affecting 3D Secure authentications, first identified at 08:59 CEST. An increased refusal rate for Mastercard transactions that require 3D Secure authentication may still be experience. Mastercard is working to resolve the issue.
- resolved · Jul 15, 2026, 09:33 AM UTC
We can confirm that as of 08:09 UTC, the issue that was affecting Mastercard 3DS authentications has been resolved. All affected services are now fully operational. If you experience any problems during payment processing, please don't hesitate to contact our Tech Support team. We'll continue to monitor our systems closely and keep you informed as needed.
Latest: We can confirm that as of 08:09 UTC, the issue that was affecting Mastercard 3DS authentications has been resolved. All affected services are now fully operational. If you experien…
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- Started Oct 02, 2026, 12:14 AM UTC · Resolved Oct 02, 2026, 10:56 AM UTC · 10h 41m
- Started Sep 23, 2026, 09:21 AM UTC · Resolved Sep 23, 2026, 01:01 PM UTC · 3h 40m
- Started Sep 01, 2026, 10:45 AM UTC · Resolved Sep 23, 2026, 01:02 PM UTC · 22d 2h
- Started Aug 27, 2026, 01:57 AM UTC · Resolved Aug 27, 2026, 01:58 AM UTC · 1m
- Started Jul 15, 2026, 08:28 AM UTC · Resolved Jul 15, 2026, 09:33 AM UTC · 1h 5m