eloomi incident
Users unable to access Courses - Receiving an unexpected error
Resolved after 2 hours 42 minutes, affecting eloomi Infinite web application and eloomi Infinite Mobile Application and 1 more, on May 16, 2025.
The challenge preventing users from accessing their courses has now been resolved. All users should have normal access restored.
Affected components
Update timeline
- identified May 16, 2025, 09:38 AM UTC
Our team has identified and currently working to optimize a behavior where users are unable to interact with their Courses
- identified May 16, 2025, 09:39 AM UTC
We are continuing to work on a fix for this issue.
- identified May 16, 2025, 12:02 PM UTC
Our team has now deployed an optimization for this challenge where users were unable to interact with their Learning items and they can start completing their Courses / Learning Plans as expected Note: we recommend users refresh their browser before clicking Start Course / Continue
- resolved May 16, 2025, 12:21 PM UTC
The challenge preventing users from accessing their courses has now been resolved. All users should have normal access restored.
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