Resolved after 2 hours 2 minutes, affecting Other API endpoints, on February 10, 2026.
The fix to resolve the missing conversation_id in Post Call Transcripts has been successfully deployed. A detailed RCA will be published later.
Affected components
Update timeline
- identified Feb 10, 2026, 08:13 PM UTC
At 18:30 UTC, an unintentional change resulted in conversation_id not being included as a field within Post Call Transcript webhooks. As a temporary workaround, we advise consuming it from conversation_initiation_client_data.dynamic_variables.system__conversation_id, if possible. We are currently working on a fix to address this.
- resolved Feb 10, 2026, 10:15 PM UTC
The fix to resolve the missing conversation_id in Post Call Transcripts has been successfully deployed. A detailed RCA will be published later.
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