ElevenLabs incident

Small number of Eleven V3 TTS generations returning 429s on the Global Residency Server

Resolved after 17 minutes, affecting UI and Conversations and 1 more, on May 28, 2026.

identified May 28, 2026, 11:53 AM UTC

We recently identified an issue where a smaller number of tasks were expiring unexpectedly on the global residency server for user using the Eleven v3 model. This affected users on lower priority tiers. The service has since been fully restored and is operating normally.

Started
May 28, 2026, 11:53 AM UTC
Resolved
May 28, 2026, 12:10 PM UTC
Duration
17m
Detected by Pingoru
May 28, 2026, 11:53 AM UTC

Affected components

UIConversationsQualitySpeech to TextOtherOther API endpointsRAGElevenCreativeTelephonyText to Speech

Update timeline

  1. identified May 28, 2026, 11:53 AM UTC

    We recently identified an issue where a smaller number of tasks were expiring unexpectedly on the global residency server for user using the Eleven v3 model. This affected users on lower priority tiers. The service has since been fully restored and is operating normally.

  2. resolved May 28, 2026, 12:10 PM UTC

    The incident was resolved.

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