Egnyte incident

Intermittent issues in European region

Resolved after 34 minutes, affecting Web UI and Desktop App, on October 22, 2025.

resolved Oct 22, 2025, 02:42 PM UTC

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Started
Oct 22, 2025, 02:07 PM UTC
Resolved
Oct 22, 2025, 02:42 PM UTC
Duration
34m
Detected by Pingoru
Oct 22, 2025, 02:07 PM UTC

Affected components

Web UIDesktop App

Update timeline

  1. investigating Oct 22, 2025, 02:07 PM UTC

    We are currently investigating issues in the European region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. investigating Oct 22, 2025, 02:18 PM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

  3. monitoring Oct 22, 2025, 02:36 PM UTC

    We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

  4. resolved Oct 22, 2025, 02:42 PM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

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