Egnyte incident
Intermittent issues in WebUI & Desktop App (US-West region)
Resolved after 46 minutes, affecting Web UI and Desktop App, on January 31, 2026.
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Affected components
Update timeline
- investigating Jan 31, 2026, 06:31 AM UTC
We are currently investigating issues with our WebUI & Desktop App services in the US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- identified Jan 31, 2026, 06:59 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 31, 2026, 07:09 AM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- resolved Jan 31, 2026, 07:17 AM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
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