Egnyte incident
Intermittent Issues with the Desktop App (US and EU Regions)
Resolved after 20 minutes, affecting Desktop App, on May 13, 2026.
Our team has confirmed that the authentication issue affecting SSO users on the Desktop App has been fully resolved. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Affected components
Update timeline
- investigating May 13, 2026, 09:15 PM UTC
We are currently investigating issues with our Desktop App service in the US-West region. Desktop App logins for SSO users may fail to authenticate. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- identified May 13, 2026, 09:27 PM UTC
Our team has identified the root cause of the issue and is actively working on a resolution. We will provide another update within the next 30 minutes.
- monitoring May 13, 2026, 09:32 PM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- monitoring May 13, 2026, 09:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 13, 2026, 09:36 PM UTC
Our team has confirmed that the authentication issue affecting SSO users on the Desktop App has been fully resolved. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
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