Egnyte incident

Intermittent issues in WebUI (US-East Coast)

Resolved after 24 minutes, affecting Web UI, on April 28, 2025.

resolved Apr 28, 2025, 01:25 PM UTC

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Started
Apr 28, 2025, 01:01 PM UTC
Resolved
Apr 28, 2025, 01:25 PM UTC
Duration
24m
Detected by Pingoru
Apr 28, 2025, 01:01 PM UTC

Affected components

Web UI

Update timeline

  1. investigating Apr 28, 2025, 01:01 PM UTC

    We are currently investigating issues with our WebUI service in the US-East Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. identified Apr 28, 2025, 01:17 PM UTC

    Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

  3. monitoring Apr 28, 2025, 01:22 PM UTC

    We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

  4. resolved Apr 28, 2025, 01:25 PM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

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