Egnyte incident
Intermittent Web Interface issues in US-East Coast, US-West Coast and EU regions
Resolved after 3 hours 9 minutes, affecting Web UI and Web UI, on May 14, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating May 14, 2025, 04:35 PM UTC
We are currently investigating issues with our WebUI service in the US West Coast, US East Coast and European regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- investigating May 14, 2025, 05:06 PM UTC
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
- investigating May 14, 2025, 05:36 PM UTC
We continue to investigate the issue and will provide an update within the next 30 minutes.
- investigating May 14, 2025, 06:07 PM UTC
We are actively investigating the issue and will provide an update on the situation within the next 30 minutes.
- investigating May 14, 2025, 06:37 PM UTC
We continue to investigate the issue and will provide an update within the next 30 minutes.
- identified May 14, 2025, 06:58 PM UTC
Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.
- monitoring May 14, 2025, 07:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 14, 2025, 07:45 PM UTC
This incident has been resolved.
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